Frequently asked questions
Clear answers before you take the next step.
Learn what we can help with, what to expect when working with us, and how to decide on a practical next step for your business.
A good place to start
From choosing a service to working together.
Browse common questions from people considering a project and clients planning the work. If your question is not covered, tell us what you are trying to achieve and we will help clarify the next step.
Choosing the right service
What does Fatisco Stack Industries help with?
We work across four connected areas: Shopify and ecommerce, AI-supported video and creative content, website and conversion optimization, and backend development and automation. Explore each service.
How do I know which service is right for my business?
Start with the challenge you want to solve—improving a store, creating better product content, making a website easier to use, or connecting repetitive workflows. We will learn about your goals and discuss a suitable scope before work begins.
Can you improve a store or website that already exists?
Yes. We can review an existing experience and focus on improvements to structure, product presentation, navigation, page content, customer journeys or connected systems, based on your priorities.
Do you offer sales and digital marketing support?
We help connect creative content, ecommerce and website experience so your marketing has a clearer route from attention to action. The right mix depends on your audience, offer and current customer journey; we do not promise a fixed sales result.
What is included in the free website or store audit?
It is a no-cost, no-obligation initial review of your website or online store and its customer journey. We will share practical opportunities to consider. It is an initial review, not a guarantee of outcomes or a commitment to paid work. Request your free review.
How much does a project cost, and how long does it take?
Cost and timing depend on what needs to be done, the tools involved and the agreed scope. After understanding your goals, we can discuss a practical plan before you decide whether to proceed.
Do you work only with Shopify?
No. Shopify is one part of our ecommerce work. We also help with websites, creative content, backend development and workflow automation. The technologies used depend on your project needs.
Do you guarantee specific results?
No responsible provider can guarantee a specific sales, traffic or conversion outcome. We agree on the work, explain our recommendations and focus on improvements that support your goals.
What it is like to work with us
What should I share when I first contact Fatisco?
A short description of your business, what you want to improve, the tools or platforms involved, and any important timing is a useful start. You do not need a finished brief—we can clarify the details together.
What happens after I send an enquiry?
We review what you have shared and use the first conversation to understand your goals, answer questions and see whether our services fit. If they do, we can discuss a proposed scope and next steps; an enquiry does not commit you to paid work.
How will we communicate during a project?
We agree on communication channels, points of contact and check-in expectations as part of planning the work. If your team has a preferred way of collaborating, let us know so we can discuss it before the project starts.
Will I be able to review the work before it is finished?
We agree on review points and feedback expectations for the project scope. You will have a chance to raise questions and provide feedback at the agreed stages, with any revision limits or extra requests clarified up front.
Who owns the work and project files when it is complete?
Ownership, third-party licences and which files or access details are handed over should be clear in the project agreement. We will discuss what is included for your specific deliverables before work begins.
How do you handle access to our website and business tools?
We will discuss which access is genuinely needed for the agreed work and how it should be provided. Please do not send passwords in an open message; we can agree a safer access method before setup or implementation.
What if our priorities or project requirements change?
Tell us as soon as something changes. We will review the effect on scope, timing and cost with you and agree any adjustment before taking on additional work.
Can you help after a website, store or automation is launched?
We can discuss follow-up improvements or ongoing support based on what your business needs. The type of support, availability and fees should be agreed separately rather than assumed as part of the original delivery.
Still have a question?
Tell us what you are trying to solve.
Share a little about your business or project. We will help you work out whether there is a sensible fit and what to consider next.
No cost. No obligation.
Prefer a practical starting point?
Request a no-cost, no-obligation review of your website or online store and get practical observations to consider.
Request the free audit ↗